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Privacy policy

Last updated: October 25, 2026

Isla Dushi (the "app" and website) is an offline-friendly guide to Curaçao, operated by Alidar, 22 Featherbed Lane, Derry, NH 03038, USA. This policy explains what we collect, why, and your choices. We collect only what the app needs.

1. What we collect

  • Account: your email address if you sign in. If you use Google or Apple sign-in, we receive your name (if you share it) and email from that provider, never your Google or Apple password. If you use a password, it is stored only as a secure hash that we cannot read. Your full name and phone number are collected only if you choose to add them in Your Account and are stored in your account profile. Sending a Concierge request requires a free account. The request is linked to your account and shown in your Concierge dashboard with its status and the notes, links and plans prepared by your local planner.
  • Content you create while signed in: saved places, trip plans, reviews and photos. Reports you file and your blocked-users list are stored with your account and deleted when you delete it.
  • Messages you send us: Contact form messages, Concierge requests, place suggestions and business enquiries (name, email, WhatsApp number, trip or business details), so we can reply. Sending a Concierge request requires a free account. The request is linked to your account and shown in your Concierge dashboard with its status and the notes, links and plans prepared by your local planner.
  • AI chat (Sofia): questions are processed by an AI provider to write answers. Please don't share personal details in chat. Question text is stored without your account, IP address or location and deleted after 90 days. Chat history is kept only for signed-in visitors, in your browser session. Guest chats are cleared when closed.
  • Location: only when you tap a button such as "Near me". It is used on your device and never stored on our servers.
  • On your device: language, theme, saved trip, offline map data and a random device code used for chat limits.
  • Abuse protection: your IP address is turned into a one-way hash to limit abuse of chats and forms, and the hash is deleted within a day.

2. How we use it

To run your account, sync your trips, answer your messages, send sign-in emails (one-time code, password reset), keep the service secure, and improve the guide. We do not sell your data, show ads, or use advertising trackers. Your profile name and phone number are used only to identify you and contact you about your account and trips; they are never sold. We also send confirmation and update emails about your Concierge request.

3. Who processes it for us

Lovable Cloud (Supabase) hosts our database, sign-in and photos. Lovable's email service sends our emails from notify.isladushi.com. An AI provider, through the Lovable AI gateway, answers chat messages. Google or Apple confirm your identity if you choose them. Directions open in Google Maps, and maps use OpenStreetMap tiles. These providers act for us and may not use your data for advertising. Your data may be stored and processed in the United States and other countries where these providers operate. Sentry receives crash and error reports so we can fix problems; personal data, typed text and identifiers are removed before sending. Cloudflare Turnstile runs a bot check on our forms to block spam.

4. How long we keep it

Account data, trips, reviews and photos are kept until you delete your account. Anonymous chat questions are deleted after 90 days and abuse-protection hashes within a day. Contact messages and requests are kept only as long as needed to handle them.

5. Your choices and rights

You can delete your account and data in the app at any time (Delete account). You can also email us to access, correct or delete your data. If privacy law where you live gives you more rights (for example in the EU, the Netherlands or California), we will honor them. You can edit or remove your profile name and phone number at any time in Your Account. They are deleted when you delete your account. Deleting your account also deletes your Concierge requests, status history and deliverables (notes, links and plans). Reports you file and your blocked-users list are stored with your account and deleted when you delete it. You can download a copy of your data at any time with Download my data in Your Account. You can also request an export or deletion of your data by emailing Support@isladushi.com; we respond within 30 days. How to delete your account

6. Children

Isla Dushi is for a general audience and is not directed to children under 13. We do not knowingly collect their personal information. If you think a child has given us data, contact us and we will delete it.

7. Security

We use encrypted connections and our providers' access controls. No system is perfectly secure, but we work to protect your data.

8. Changes

If we change this policy, we will update the date above, and we'll notify you in the app for significant changes.

9. Contact

Alidar, 22 Featherbed Lane, Derry, NH 03038, USA. Email: connect@isladushi.com