Delete your account

Last updated: October 23, 2026

You can delete your Isla Dushi account and its data at any time, right inside the app.

How to delete your account

1. Open the Account page and sign in with your email (email code).
2. Scroll down and tap "Delete account".
3. Read what will be removed and confirm. You will be signed out straight away.

What gets deleted

Your account and email address, profile data (name and phone number), saved places, trip plans, reviews, review photos, helpful votes, places and problem reports you submitted, messages you sent with your account email, and your Sofia chat history. Deleting your account also deletes your Concierge requests, status history and deliverables (notes, links and plans). Reports you file and your blocked-users list are stored with your account and deleted when you delete it.

When it is deleted

Deletion happens immediately when you confirm. Copies may remain in encrypted backups for a short time before they are overwritten.

What we keep

Anonymous Sofia questions (with no account, IP address or location) are deleted automatically after 90 days. Reported chat replies are kept without your account link.

Can't sign in? Email Support@isladushi.com from the address you used, and we'll delete your account for you.